For more than 25 years I’ve led and turned around health and social care services. I help owners, directors, boards and investors set direction, win contracts and build organisations that stand up to scrutiny.
Accredited under Care England’s assurance framework for governance and qualityMany consultants work at one level. I work across all three, so strategy is grounded in how services really run, and day-to-day improvement serves a clear direction.
Growth strategy · Board governance and assurance · Investment and acquisition decisions
Business planning · Tenders and contracts · New services and markets · Turnaround
Hands-on operational support · Interim management · CQC compliance · Registered Manager mentoring
Many consultants can help you meet the regulations. Fewer can help you decide where to grow, then win the contracts and build the services that get you there.
From a provider planning its next service to an investor entering the care sector, I help you build a strategy that is commercially sound, fits what commissioners need and is safe to deliver.
Over £500,000 in contracts won through tenders
Commissioners score evidence of how care is really delivered. I write and review bids from the perspective of someone who has run services and led them through inspection.
Strong operations and quality are what make growth safe. I provide hands-on support from registration and mobilisation through to interim management and regulatory recovery.
Ongoing support: monthly retainers from 8 hours a month, tailored to your organisation.
About retainersMy clients want more than basic compliance. They want organisations that are well led, financially resilient and able to deliver outstanding care consistently.
As a Director of OwnSpace Developments, I also advise on property acquisition and development within health and social care. That means I can support providers and investors from finding a suitable property to opening a compliant, sustainable care environment.
Suitability for the people you support, local commissioning needs and registration requirements are considered together from the start, not after the building is bought.
Caroline supported me by putting in place CQC action plans to address the breaches and issues at the most recent CQC inspection… she also enhanced staffing levels to ensure we were operating at a safe staffing ratio and carried out mentoring and support to staff there, including myself. I always felt very well supported and Caroline was professional, approachable and very knowledgeable about CQC, HR and compliance requirements.
Caroline led a comprehensive audit following a local authority PAMMS review, formulating a robust, achievable action plan. She worked closely with us throughout the entire process to ensure that every action was completed and evidenced to a high standard. Caroline is an exceptional consultant whose expertise spans compliance, service improvement, leadership coaching and operational delivery. I would not hesitate to recommend her or work with her again.
Articles on tenders, CQC and governance from Caroline Baines.
Whether you are growing, buying, bidding or recovering, a first conversation costs nothing and gives you a clear view of the options.